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Privacy Policy

Fely Délice is committed to protecting your privacy and ensuring that any personal information you share with us is handled safely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our services, website, or contact us directly.

What Information We Collect

We may collect the following types of personal data:

  • Contact information: such as your name, email address, phone number, and address

  • Booking details: including event type, location, guest numbers, dietary requirements, and preferences

  • Payment details: processed securely via third-party providers (e.g., Stripe, PayPal); we do not store your card information

  • Marketing preferences: when you opt-in to our newsletter or promotional offers

  • Website usage: through cookies and analytics tools (e.g., Google Analytics) to improve user experience

How We Use Your Information

We use your information to:

  • Provide and manage our private chef, catering, and cake supply services

  • Communicate with you about bookings, orders, and updates

  • Send occasional marketing emails (only if you opt-in)

  • Improve our website and services based on usage trends

  • Comply with legal obligations and resolve disputes, if necessary

Sharing Your Information

We do not sell or share your data with third parties for marketing. However, we may share your information with:

  • Trusted service providers (e.g., payment processors or delivery partners)

  • Legal authorities, if required by law

All third-party services we use comply with relevant data protection laws.

Cookies & Tracking

We use cookies to:

  • Understand how visitors use our site

  • Enhance functionality and user experience

You can adjust your cookie preferences via your browser settings at any time.

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to certain types of data use

  • Withdraw consent at any time (e.g., unsubscribe from marketing)

To exercise your rights, contact us at: felydelice@gmail.com

Data Retention

We keep your personal data only as long as necessary for the purposes stated in this policy, unless a longer retention period is required by law.

Data Security

We implement appropriate technical and organisational safeguards to protect your data from unauthorised access, loss, or misuse.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact:

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Fely Délice
Email: felydelice@gmail.com
 

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